Quick Overview
FAQs
Warm notice, Many Questions from customers:
Q: Hey, Vic! I'm from Middle East, Central Asia, or South Asia, Can I place order with you?
Official Replies:
Geographically speaking:
Among these 3 areas, we can ship to UAE( United Arab Emirates ) only, UAE policy is open as you see.
However, unfortunately restricted by your local policies and other factors, most countries among these 3 areas can not be shipped to, as following:
- Middle East: Oman, Bahrain, Qatar, Saudi Arabia, Kuwait, Iran, Iraq, Syria, Jordan, Lebanon, Israel, Palestine, Turkey, Egypt, Yemen.
- Central Asia: Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, Turkmenistan, Georgia, Azerbaijan, Armenia, Cyprus.
- South Asia: India, Pakistan, Bangladesh, Nepal, Bhutan, Sri Lanka.
In the future, if the corresponding policies are updated, we will publish a notice on our social media. You are free to follow our social accounts as you wish, we will publish posts, promotions, coupons, and news there as well.
Find out whether sex dolls are legal or not in your countries.
1. Price and Payment
How is the price of a silicone doll determined?
The price mainly depends on factors such as the size of the doll, the complexity of the process, and customization options.
What's your price?
Hereby, we are explaining about XDollWorld doll price structures:
1. In-Stock Dolls:
These are our pre-manufactured dolls and stored in our USA and Europe warehouses, their prices are fixed as well, 2-5 working day delivery within USA or Europe only. They can be sold and shipped in their own territories only.
2. Customized Sex Dolls:
These are doll models for customers to customize: It will take about 3-4 weeks to make and then be delivered within 1-2 weeks.
Concerning its price: you are free to choose 'no customizations' or 'start to customize' in the product page. The final prices vary from customers' personal demands, while each 'customization function' cost is fixed. There are lots of free options as well.
What payment methods are accepted?
We support a variety of common payment methods, such as PayPal, debit card, credit cards, etc. You will get a full understanding, through our How To Pay page.
2. Product quality and material
Is the material of the silicone doll safe?
Our silicone dolls are made of high-quality, environmentally friendly and strictly tested silicone and TPE materials, which are non-toxic and tasteless, harmless to the human body, and ensure your safe use. You are free to check our international certificates like: CE, RoHS, Test Reports, from our page 'About us'.
How to judge the quality of silicone dolls?
Our dolls go through many fine steps during the production process, paying attention to detail processing and process accuracy. You can judge the quality of the doll from its appearance and texture, joint flexibility, skin touch, etc. For example, high-quality silicone dolls have smooth and delicate skin, free joint movement, and no obvious flaws or roughness.
Through our About Us & Workshop pages, you will get the detailed and overall cognition of us.
Does the doll come with clothes, shoes, and accessories from the pictures and videos?
No, the pictures and videos are used to show the characteristics of the doll. We will send you a sexy dress in the package as standard, but there are no clothes, shoes and accessories in the pictures and videos.
3. Customized Silicone Sex Dolls Options
Can I customize the appearance and characteristics of silicone dolls?
Yes, we offer a variety of customization options for customized sex dolls, including hairstyle, skin tone, eye color, body proportions, etc. You can create a unique doll according to your preferences. To get a full understanding of personalized customizations, please refer our Customization Options Details page.
How long will the customization take to complete?
The time for customization will depend on your specific requirements and production schedule, generally between 5 and 10 working days.
4. Privacy and Shipping
How can I ensure my privacy during the purchase and delivery process?
We take your privacy very seriously. All packages are kept confidential and will not display any product-related information on the package.
What shipping methods are availbale?
Sea and Air Shipping are availbale.
- Sea shipping is default and free shipping method, it combines Land Truck Transportation, Ocean Cargo Ship Transportation, and Local Express Delivery, thus it costs around 1-1.5 months to delivery to Europe and America usually.
- Air shipping comes with additional charge 300USD, it's not a free method due to its higher costs, but fast. This method combines Air Transport and Local Express Delivery, so, customers in Europe and America can receive goods around 2 weeks.
If you want to learn more, please check our 'Production & Shipping' policy page for specific details.
How long will it take to receive my doll after I place the order?
It depends on shipping methods, Sea Shipping takes around 1.5 months to Europe and America usually, while Air Shipping takes around 2 weeks to Europe and America.
- While you purchase in-stock love sex dolls from our USA or Europe warehouses, it only needs 2-5 business days for you to receive the products, please note: products in USA warehouses are available for USA local customers only. Shipping outside USA is not possible.
- If you select a customized doll, and not those dolls stocked in EU or USA warehouses, whether you choose the customization functions or not, it will take about 5 weeks in total for you to receive the dolls because these are dolls are produced depends on demands.
If you want to learn more, please check our 'Production & Shipping' policy page for specific details.
Do you ship internationally?
Yes sure, XDollWorld is an online store for sex dolls and accessories, products can be shipped to most countries. Unless your country restricts adult products to enter, except this situation, XDollWorld ships products everywhere.
Usually countries in Europe and America, you can buy and we can ship to you successfully.
However, if you are located in MiddleEast Muslin countries, you have to confirm whether adult products are legal or not in your countries. Check our post regarding to global sex doll laws to find out if your country is ok before ordering.
5. After-sales and maintenance
What should I do if the doll I received has quality problems?
If you find any quality problems within 2 days after receiving the goods, please Contact Us immediately. For specific policies, please refer to our Cancel & Return policy.
How to care & maintain a silicone doll?
In order to keep the doll in good condition, it is recommended that you use special cleaning products and avoid the use of harsh chemicals. Store away from direct sunlight and humid environments. For example, you can regularly wipe the surface of the doll with a soft damp cloth and wear suitable clothing for protection.
To get a full understanding of maintenance, please refer our Love Doll Care & Maintenance page.
6. What about authenticity of the seller and transactions
Is buying on-line safe?
As guaranteed, customers do not have to worry about safe issues while shopping sex dolls and accessories at XDollWorld. 100% Genuine Authentic Sex Dolls only, No counterfeit or inferior dolls here.
You will have safe online shopping experience at XDollWorld, as we are doing real business and shipping to you real good products as described. All the details about your order will be double checked before production and shipping.
At the same time, Security & Privacy are the first priority, while 100% Secure Checkout Methods include PayPal, Credit Cards are employed.
Also, Customer Protection are concerned, Complete Cancel & Return Policy and 24/7 Customer Service are provided.
More, our online shop-XDollWorld is built with Shopify, which is the largest global E-commerce website platform, everything is well protected.
Are you a legitimate seller?
We are professional sellers legally operating adult silicone dolls. We possess legal business operation qualifications, and all our business activities are carried out within the scope permitted by relevant laws and regulations. We are committed to providing customers with high-quality products and services that meet the standards.
How can you prove that your transactions are safe and reliable?
- We adopt secure encrypted payment system and cooperate with well-known payment platforms to ensure that your payment information is strictly protected during the transmission process, preventing information leakage and fraud, platforms such as: PayPal, etc.
- Our website has security authentication logos, which are issued by authoritative network security agencies, indicating that our website has reached a relatively high standard in terms of security protection.
Are the sources of your products reliable?
Adult silicone dolls at XDollWorld are all sourced from regular world famous manufacturers, which have complete production qualifications and quality control systems. During the procurement process, we will conduct strict checks on the product quality to ensure that each doll meets the health, safety and quality standards.
